Dulux UK Reviews

Dulux.co.uk is a platform that offers a wide range of paints, services, and ideas to help customers add a splash of colour to their homes. The site provides a variety of colour options including neutrals, greys, greens, blues, and reds. Customers can choose products based on the area they will be painting such as the bathroom, living room, dining room, bedroom, children's room, hallway, home office, or kitchen. The site also offers paints for different surfaces including skirting boards, metal window frames, doors, ceilings, wood door frames, walls, masonry, entrance doors, cupboards, furniture, uPVC, garage doors, tiles, and melamine. Dulux is the UK’s leading paint brand, with a wealth of products and services designed to help customers find the colours that they’ll love in their home, and give them the expert knowledge they’ll need to achieve great results. There are over 1,200 Dulux colours available to choose from and so to help customers select the right ones for them there are lots of useful tools and services available online and in-store. Whether customers need an emulsion interior paint or a weathershield exterior paint, Dulux has got them covered. Customers can discover Dulux's extensive range of products on the website..

The website dulux.co.uk offers an easy and safe payment method. The details about the payment method are not explicitly mentioned in the search results. Therefore, for more specific information, it is recommended to visit the website directly or contact their customer service. If a purchase is made and the customer changes their mind, they can return or exchange unwanted items up to thirty (30) calendar days after purchase. A full refund will be provided to the same method of payment used in the original transaction, providing it complies with certain criteria: proof of purchase, such as a receipt or delivery note; it is within 30 days of purchase; the product is unopened, unused and in a resaleable condition, unless the product is faulty. If any product purchased is damaged or faulty upon receipt, or if a fault becomes apparent within a reasonable time of receipt of the products (providing such fault is not a result of negligence), or if a product has been misdescribed, a replacement product or refund as appropriate may be offered, in accordance with legal rights. If the product was purchased online at duluxdecoratorcentre.co.uk or over the telephone, the customer service team can assist further. In most cases, the product will need to be returned to one of the stores, particularly in the case of a product fault or unacceptable quality issue. This is so some product investigations can be conducted and find out what went wrong. Please do not attempt to return products by using the Royal Mail or another postal or courier provider. If the customer is a consumer, they have a legal right to cancel a purchase under The Consumer Rights Act 2015. This means that during the relevant period if they change their mind or for any other reason they decide they do not want to keep a product, they can notify of the decision to cancel that Contract and receive a refund..

Dulux.co.uk has a detailed return and shipping policy. Customers have the option to cancel an order free of charge if it has not yet been shipped. If the order has been shipped, customers may cancel up to 30 days after receipt of goods provided they have proof of purchase and the goods are in their original condition. This includes packaging where it forms part of the products, for example boxed goods, paint cans have not been opened, and any seals on the products remain unbroken.

If any product is damaged or faulty upon receipt, or if a fault becomes apparent within a reasonable time of receipt of the products (providing such fault is not a result of negligence), or if a product has been misdescribed, customers can contact Dulux's dedicated Customer Support team. They will provide detailed instructions and arrange a collection for the return.

When returning products, customers should ensure they are securely packaged to prevent damage during transport. Dulux works closely with FedEx, a trusted courier partner, to ensure the safe and reliable transportation of their paint products. A collection time will be arranged based on customer convenience, Monday to Friday, from the address the product was initially delivered to. Please allow 48 hours from the time of notification for Dulux to schedule the collection.

For the safe return of products, Dulux requests that customers use their designated carrier, FedEx. Unfortunately, Dulux cannot accept returns made through other postal or courier providers due to the specialised transport arrangements required for their paint products. A charge of £4.99 will be deducted from the refund to cover the return shipping costs. The original shipping cost is not refundable. In the event of a missed collection due to customer unavailability at the agreed initial collection time, an additional deduction of £4.99 may be applied to the refund at Dulux's discretion. If customers are returning faulty products, the return fees will be waived, and they will receive a full refund for their purchase.

Regarding the shipping policy, Dulux's standard delivery charge is £4.99. They offer free of charge delivery on orders over £100. If customers are ordering tester only products (Dulux Colour Tester or Dulux Peel & Stick Sample), they will be shipped via Royal Mail at a reduced delivery charge of £1.50. Tester Products qualify for free delivery when customers order 3 or more items. Unfortunately, Dulux is unable to deliver to addresses in the Republic of Ireland, Northern Ireland, or to addresses outside of Great Britain mainland. This includes the Isle of Scilly, Isle of Man, Shetland Island, Isle of Wight, Orkney Islands, the Scottish Isles, the Channel Isles, and selected Scottish Highland postcodes. Deliveries will be handled by FedEx, who will provide further tracking information once dispatched. Deliveries require a signature for confirmation of receipt..